Power Virtual Agent Training Course

Audience: This Power Virtual training course is aimed at more experienced SharePoint and M365 Users looking to utilise the Microsoft Power Virtual Agent.

Duration: 1 Day

Max number of delegates – 8

For more information Tel: Call us on 0800 107 6362 / / 01782 390130 to discuss the course further.

Course Description: This is a one-day course covering the functionality of Power Virtual Agent. The course is instructor lead which will be delivered onsite using your own SharePoint system, so the delegates get the most from their training with a more hands on experience. The training course demonstrates how to create and build specific functionality using Microsoft Power Virtual Agent.

This course can be run as a stand alone course or you can combine the course with Power Apps and Power Automate with our Power Platform Masterclass.

Module 1 – Power Virtual Agent Overview

1.1 – What is Power Virtual Agent
1.2 – Licensing
1.3 – Quotas & Limits
1.4 – Environnements

Module 2 – Creating Virtual Agents

2.1 – Creating a Chat Bot
2.2 – Greeting Messages
2.3 – Create New Topics
2.4 – Manage Topics
2.5 – Using Authoring Canvas
2.6  – Testing

Module 3 – Authoring Canvas

3.1 – Overview Canvas
3.2 – Using Authoring Canvas
3.3 – Questions
3.4- Messages
3.5 – Add actions to a bot using Power Automate

Module  4 – Publishing & Administration

4.1 – Saving
4.2 – Publishing
4.3 –Security

We are happy to discuss a tailored course if the above does not meet your exact requirements.  Our aim is to ensure all of our clients get the best experience from our training and our trainers.  Contact us now to discuss course dates training@blackbirdcorporate.co.uk or call our office on 0800 107 6362.

We offer both virtual training and onsite training so we can meet your training needs.

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