Terms and Conditions:
The response time of 24 hours is to confirm receipt of an issue and to review how the issue can be resolved. We will subsequently confirm by return communication how long it will take to resolve the issue that has been raised.
All support packaged are offered on a MINIMUM 6 month term. All charges will be invoiced monthly with a 30 day payment policy. If a support contract is terminated within the contracted 6 month term a cancelation fee of 50% of the remaining term balance will be charged.
To offer remote support we would require that our support team be given access rights to your SharePoint environment to assist with the required support.
Any additional support hours over and above the contracted hours will be charged at £75 + vat per hour. Should you (the client) require a site visit over the contracted days these will be charged at £700 + vat per day.